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The relationship between work motivation and worker profile in UK hospitality workers
Kotera, Yasuhiro1, Adhikari, Prateek2, William Van Gordon3.
While the UK hospitality industry is growing faster than the economy, mental health
problems are a serious concern in this worker population. Our previous research identified
that work motivation accounted for a significant variance in mental health, however, the
relationship between types of work motivation and worker profile has not been explored to date.
Therefore, this study aimed to i) identify the primary type of work motivation, and ii) explore
relationships between types of work motivation and worker profile in UK hospitality workers.
UK hospitality workers (n=103) completed a worker profile questionnaire and work motivation
measure. Their internal motivation was significantly higher than external motivation. Male and
longer industry experience were associated with amotivation, the lowest type of motivation. A
higher position in the organisation was associated with external regulation, the second lowest
type of motivation. Intervention research for intrinsic motivation, particularly among male
experienced workers or managers/owners is warranted. Considering their low wages, the high
levels of internal motivation may be explained by the ‘psychological justification’ strategies.
Furthermore, male hospitality workers’ high levels of external motivation may highlight the
UK’s strong masculine culture as described in Hofstede’s cultural dimension theory. Likewise,
highly positioned workers' high levels of external motivation may relate to the UK's low power
distance in the same theory. Cross-cultural comparisons of work motivation and mental health
(e.g., with the high feminine Dutch culture and/or the high power distant Malaysian culture)
would be an important future direction to help place these findings in a global context.
Affiliation:
- University of Derby, United Kingdom
- University of Derby, United Kingdom
- University of Derby, United Kingdom
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